Privacy Policy

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Partners in Compassion LLC (“Partners in Compassion,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit partnersincompassionllc.com (the “Website”), contact us through it, or sign up for our email list.

About your health information. This policy covers information collected through our Website. If you become a client, any health information we create or receive while providing care is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is described in our separate Notice of Privacy Practices, which we provide at the start of services and on request. Please do not send detailed medical information through the Website’s contact form or chat; call us instead so we can handle it securely.

• Contact form: your name, email address, and the contents of your message.
• Email list: your email address if you check the box to receive updates and promotions.
• Live chat and messaging: your name, email address, and anything you write if you contact us through the chat feature on our Website.
• Scheduling and phone inquiries: details you share when you request a consultation or ask about services, such as your contact information and the type of care you are looking for.

When you visit the Website, our website platform and service providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies described below.

We use the information we collect to:

• Respond to your questions and requests, and schedule consultations;
• Provide information about our home health care services;
• Send email updates and promotions if you have opted in;
• Operate, maintain, and improve the Website and understand how visitors use it;
• Protect the Website from spam, fraud, and abuse; and
• Comply with legal obligations.

We do not sell your personal information, and we do not use it for targeted advertising by third parties.

Cookies are small text files stored on your device. Our Website uses cookies to keep the site working properly, remember your preferences (such as your cookie consent choice), and analyze website traffic so we can improve your experience. As noted in our cookie banner, analytics information is aggregated with data from other visitors and is not used to identify you personally.

You can set your browser to block or delete cookies. If you do, some parts of the Website may not work as intended.

We rely on trusted service providers to run the Website. These providers may process information on our behalf and under their own privacy policies:

• GoDaddy – hosts and builds our Website, processes contact form submissions, provides site analytics, and manages our email list. GoDaddy Privacy Policy
• Google reCAPTCHA – protects our forms from spam and automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
• Re:amaze – powers the chat and messaging feature on our Website. Re:amaze Privacy Policy

We share personal information only as needed to operate our business and serve you:

• Service providers who help us run the Website and communicate with you, as listed above;
• Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, safety, or property of our clients, staff, or others;
• Business transfers, if Partners in Compassion LLC is involved in a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction; and
• With your consent, or at your direction.

If you join our email list, we may send you updates, news, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us. Even if you unsubscribe, we may still reply to messages you send us.

We keep personal information only as long as needed for the purposes described in this policy, such as responding to your inquiry or maintaining our email list, or as required by law. When it is no longer needed, we delete it or make it anonymous.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. For this reason, please avoid sending sensitive medical, insurance, or financial details through the Website.

You may contact us at any time to:

• Ask what personal information we hold about you;
• Request that we correct or update your information;
• Request that we delete your information, subject to any legal obligation to keep it; or
• Opt out of marketing emails.

Depending on where you live, you may have additional rights under state privacy laws. We will respond to verified requests within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.

Our Website is intended for adults. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Effective date” above. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Partners in Compassion LLC
835 Glenside Ave, Suite 206
Wyncote, PA 19095
Website: partnersincompassionllc.com/contact
Office hours: Monday–Friday, 9:00 am – 5:00 pm